Frequently asked questions (FAQ)
Billing per time account. You have a fixed amount of hours per month and it is possible to transfer hours to future months. You only pay the services that were actually provided.
The availability can go beyond the usual core times. Core hours are between 8am to 6pm from Monday to Friday.
Our emergency technician assists you via remote maintenance or with complex issues directly at your location. In the Munich Area, our response times are between 30 to 120 minutes. Furthermore, an additional availability in case of emergency can be set up outside our non-core hours.
By calling one of our extensions, you are connected to the preferred department. We make sure that you are always connected with your personal contact partners.
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You receive detailed activity reports for each work done. We attach importance to transparency of our work. Even non-specialist clients get the chance to maintain control of our work.
Our information system informs our customers about all open processes. Our customers can also reach us via the Customer Care Center AMS.
Goserver creates IT concepts in collaboration with the customers and works temporary in order to avoid costs of major renewals of the systems. Investment plans are presented cyclically to protect you from surprising investments.
You can contact us as your service provider in all IT matters. Due to our size we are able to cover all standard requirements of companies between 20 to 1000 workplaces. Even in case of new requests like Industry 4.0, Internet of Things and private cloud solutions we function as your competent contact.
Goserver is certified in the most important areas. You can found the focuses in our portfolio.
The IT Sector is continually evolving. Against the background of digitization our IT experts support your company during optimization and automation of the IT processes.
In collaboration with our powerful partners, we realize sophisticated backup and security solutions to protect your sensitive data from espionage and theft. Goserver analyses the weak points and recommends an optimal, holistic safety concept or solves selective areas of concern.
Furthermore, Goserver is a “Competence Partner Bavaria” for data encryption and two factor authentication of ESET Germany.
Our team of programmers designs, develops and programs user-optimized software solutions and interfaces to existing systems.
We would be pleased to make an appointment with you for a non-binding consultation in our office or at your location.
Our business hours are Monday to Friday between 8pm and 6pm.
Phone: +49 89 540 42 50 0 or %