IT service provider test

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Question 1 of 6

How does your IT service provider account?

By expenditure.
Per maintenance lump sum, even if no service were provided.
Per time account. I have a fixed amount of hours per month and it is possible to transfer hours to future months. I only pay for services that were actually provided.

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How is you IT service provider available for you?

During the usual core hours Mo. – Fr. from 9 am to 4 pm.
Beyond the usual core hours: Mo. – Fr. from 8 am to 6 pm.
Via mobile phone or voicemail, because the responsible employee is often out and about.

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Who is returning your calls when calling your IT service provider?

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Do you know for which activities you are paying your IT service provider?

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To what extent does your IT service provider execute maintenance services?

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Does your IT service provider offer services and products beyond the regular maintenance?

No, they are only specialized on maintenance.
Yes, but for special topics like programming or purchasing hardware I consult a different specialist.
Yes, I can approach my IT service provider with all my demands concerning IT.
Yes , I can approach my IT service provider with all my demands concerning IT and furthermore with topics beyond, for example telephony.

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	Your Provider	Goserver
Costs Billing per time account. I have a fixed amount of hours per month and it is possible to transfer hours to future months. I only pay for services that were actually provided.
Availability Beyond the regular core hours: Mo. – Fr. from 8 am to 6 pm.
Contact Persons Generally, an IT expert who helps me along.
Transparency of services I receive detailed activity reports for each work done.
Execution of maintenance My service provider works preventively to avoid high costs for major system renewals.
Range of services I can approach my IT service provider with all my demands concerning IT and furthermore with topics beyond, for example telephony.